CG777 Privacy Policy – How We Protect Your Personal Data

1. Introduction

CG777 ("we", "our", "us", "the Platform") operates cg777.online — an online gaming platform serving Pakistani players. In the course of providing this service, CG777 collects and processes personal data about its registered players and website visitors. This Privacy Policy explains what data we collect, the purposes for which it is used, the basis on which it is processed, how long it is kept, and what rights you have in relation to your personal data.

CG777 takes privacy seriously. We understand that Pakistani players are entrusting us with personal information — including financial details — and we take that responsibility with the seriousness it deserves. This policy is written in plain language because we believe every player should be able to understand how their data is handled, not just legal professionals.

This Privacy Policy should be read alongside the CG777 Terms and Conditions, which governs the overall relationship between you and the platform. Where there is a conflict between these documents on privacy matters, this Privacy Policy takes precedence.

2. Data We Collect

CG777 collects personal data through three main channels: information you provide directly, information generated by your use of the platform, and information received from third parties (primarily payment processors and identity verification services).

Information you provide directly:

• Full name and date of birth (collected at registration)
• Pakistani mobile number and email address
• CNIC number or passport details (collected during identity verification)
• Payment method details — Easypaisa number, JazzCash number, NayaPay/SadaPay account, bank account number for IBFT, or masked card details for Visa/Mastercard
• Communications you send to CG777 support, including live chat transcripts, email correspondence and any documents you submit
• Information provided during self-exclusion or responsible gaming requests

Information generated by platform use:

• Full game history — every bet placed, game result, win amount and timestamp
• Deposit and withdrawal transaction records
• Login activity — IP address, device type, browser type, login timestamps and session durations
• Bonus and promotion activity — offers accepted, wagering progress and outcomes
• Platform interaction data — pages visited, features used, navigation paths

Information from third parties:

• Identity verification results from third-party KYC (Know Your Customer) providers
• Transaction confirmation data from Easypaisa, JazzCash, NayaPay, SadaPay, banking partners and card networks
• Fraud screening results from our payment fraud prevention partners

3. How We Use Your Data

CG777 uses the personal data it collects for the following purposes:

CG777 does not use your personal data for profiling for advertising purposes, selling data to third parties, or any purpose not listed in the table above. If CG777 intends to use your data for a new purpose not covered by this policy, we will notify you and, where required, seek your consent before doing so.

4. Legal Basis for Processing

CG777 processes your personal data on the following legal bases, depending on the specific purpose:

• Contractual necessity: Processing required to deliver the services you have registered for — including account management, game delivery and payment processing. Without this processing, CG777 cannot provide its services.
• Legal obligation: Processing required to comply with applicable laws — including KYC/AML obligations, fraud prevention requirements and cooperation with law enforcement. CG777 cannot opt out of this processing.
• Legitimate interests: Processing for purposes such as fraud prevention, platform security, responsible gaming monitoring and platform improvement, where these interests are balanced against your privacy rights.
• Consent: For any processing not covered by the above — for example, non-essential cookies or optional marketing communications — CG777 will request your explicit consent. You may withdraw consent at any time without affecting your account.

5. Data Sharing

CG777 shares your personal data with third parties only in the following specific circumstances:

• Payment processors: Your payment method details are shared with the relevant payment service provider (Easypaisa, JazzCash, NayaPay, SadaPay, banking partners, Visa/Mastercard networks) to process your deposits and withdrawals. These providers have their own privacy policies governing how they handle your data.
• Identity verification providers: Your identity documents (CNIC, passport) and personal details may be shared with third-party KYC service providers for the purpose of verifying your identity. These providers are contractually bound to process data solely for this purpose.
• Fraud and AML screening: Transaction data and device information may be shared with fraud prevention and anti-money laundering screening services to protect CG777 and its player community from financial crime.
• Law enforcement and regulatory authorities: CG777 will disclose personal data to law enforcement, regulators or other authorities where required to do so by applicable law, valid legal process or court order.
• Business transfers: In the event of a merger, acquisition or sale of all or part of CG777's business, player data may be transferred to the acquiring entity as part of the transaction. Affected players will be notified in advance where possible.

6. Cookies & Tracking Technologies

CG777 uses cookies and similar tracking technologies to operate and improve the platform. The following types of cookies are used:

• Essential cookies: Required for core platform functions — keeping you logged in, maintaining your session state and ensuring the platform works correctly on your device. These cannot be disabled without breaking platform functionality.
• Performance cookies: Collect anonymous, aggregated data about how players use the platform — which pages are visited most, where errors occur and how navigation flows work. This data is used to improve the platform experience and does not identify individual players.
• Functional cookies: Remember your preferences — such as your preferred language (Urdu or English) and display settings — so you do not need to reset them on every visit.
• Security cookies: Used to identify and prevent suspicious activity such as session hijacking or cross-site request forgery (CSRF). These are essential for account security.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent certain platform features from working correctly. For most Pakistani players using CG777 primarily through mobile browsers, your browser's privacy settings give you control over cookie storage at the device level.

7. Data Security

CG777 implements a layered approach to data security designed to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our security measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and CG777 servers — the same encryption standard used by major Pakistani and international banks.
• Encrypted storage for sensitive data at rest, including identity documents and payment details stored on CG777 systems.
• Access controls: Personal data is accessible only to CG777 staff who require it to perform their specific job functions. Access is role-restricted and logged.
• Regular security audits of CG777 infrastructure, conducted by the internal security team and supplemented by periodic independent assessments.
• Incident response procedures: In the event of a data breach that affects player personal data, CG777 will notify affected players and relevant authorities within the timeframes required by applicable law.

While CG777 takes extensive measures to protect your data, no system can guarantee absolute security. You also play a role in protecting your account — use a strong, unique password for CG777 that you do not use on any other platform, and enable any additional security options available in your account settings. If you suspect your account has been compromised, contact CG777 support immediately.

8. Data Retention

CG777 retains your personal data for as long as your account is active and for a defined period after account closure, as required by legal and regulatory obligations applicable to online gaming platforms.

• Active account data: Retained for the full duration of your account and used as described in this policy.
• Financial transaction records: Retained for a minimum of five years after the transaction date to comply with anti-money laundering and financial record-keeping requirements.
• Identity verification documents: Retained for a minimum of five years from account closure or from the date of the last transaction, whichever is later.
• Game history records: Retained for a minimum of three years to support dispute resolution and regulatory compliance.
• Support communications: Retained for a minimum of two years from the date of the communication to support quality assurance and dispute resolution.

Once the applicable retention period has expired and there is no ongoing legal requirement to retain the data, CG777 will securely delete or anonymise the relevant records. Anonymised data that cannot be used to identify any individual may be retained indefinitely for statistical and platform improvement purposes.

9. Your Privacy Rights

As a CG777 player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at support@cg777.online with your registered account username and a description of your request:

• Right to access: You can request a copy of the personal data CG777 holds about you. We will respond within 30 days of receiving a valid request.
• Right to correction: If any personal data CG777 holds about you is inaccurate or incomplete, you can ask us to correct it. Corrections to contact details and payment methods can also be made directly in your account dashboard.
• Right to deletion: You can ask CG777 to delete your personal data. This right is subject to legal retention obligations — for example, financial records that must be retained under anti-money laundering law cannot be deleted on request. Where deletion is not possible, we will explain why.
• Right to restrict processing: In certain circumstances, you can ask CG777 to restrict the processing of your data — for example, while a correction request is under review.
• Right to data portability: You can request a copy of certain personal data in a structured, machine-readable format to transfer to another service provider.
• Right to withdraw consent: Where CG777 processes your data on the basis of consent, you can withdraw that consent at any time. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.
• Right to object: You can object to CG777 processing your data for certain purposes, including direct marketing (where applicable). CG777 does not conduct marketing based on your data without consent, but if you receive any communications you did not request, contact support immediately.

10. Children's Privacy

CG777 is strictly an adult platform. No person under the age of 18 is permitted to register an account, deposit funds, or participate in any game on cg777.online. CG777 does not knowingly collect personal data from anyone under 18 years of age.

If CG777 discovers or is notified that a minor has registered an account, the account will be immediately closed, all activity will be voided and any deposited funds will be returned to the original payment source. If a parent or guardian becomes aware that their child has registered at CG777 and provided personal data, they should contact support@cg777.online immediately so the situation can be resolved promptly.

11. Third-Party Links & Services

The CG777 platform and associated communications may contain references to third-party services — for example, the payment platforms (Easypaisa, JazzCash, NayaPay, SadaPay) that you use to fund your account. These third-party platforms have their own privacy policies that govern how they handle your data when you interact with them directly.

CG777 has no control over and takes no responsibility for the privacy practices of third-party platforms. When you use Easypaisa, JazzCash or any other payment service to deposit or withdraw funds, you are interacting directly with those providers and their privacy terms apply to that interaction. CG777 recommends reviewing the privacy policies of any third-party service you use in connection with your CG777 account.

12. Changes to This Privacy Policy

CG777 may update this Privacy Policy from time to time to reflect changes in how we use personal data, new legal requirements, or improvements to our privacy practices. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this page
• Display a notification within the CG777 platform to inform registered players of the change
• Where material changes significantly affect your rights, provide at least 14 days' advance notice before the changes take effect

We encourage Pakistani players to review this Privacy Policy periodically to stay informed about how CG777 handles their personal data. Continued use of the CG777 platform after changes to this policy have been posted and notified constitutes your acceptance of the updated policy. If you do not accept the updated policy, you should stop using the platform and contact support to close your account.

13. Contact Us About Privacy

If you have a question about this Privacy Policy, want to exercise a data rights request, or have a concern about how CG777 has handled your personal data, please get in touch using any of the following channels:

• Live Chat: Available 24/7 from your account dashboard in Urdu and English — fastest response method for general queries.
• Email: support@cg777.online — include your registered username and a description of your privacy query or request.

CG777 will acknowledge all privacy-related communications within 5 business days and aim to fully resolve them within 30 days. For complex data subject requests involving large volumes of data or requiring extensive review, we will notify you if additional time is required beyond the standard 30-day period.

For more information about how CG777 handles game disputes, bonus terms and account closures, visit the FAQ page. For full platform terms, visit the Terms and Conditions. For responsible gaming tools and self-exclusion, visit the Responsible Gaming page.